Disputes
When a payment is disputed, answer with the proof.
A chargeback can take back an invoice your customer paid weeks ago. Squirrel tells you the moment one arrives, how long you have, and prepares the answer from the evidence on the payment.
Every dispute, in plain words
The deadline, the reason and your chance to win.
Each dispute shows what the customer's bank says, which payment and invoice it's about, the delivery on file and the date your answer is due.
- An answer prepared from the payment's own evidence, with how strong it is
- File it in one click, or let it go when it's not worth fighting
- Add a photo of the goods or the signed ticket
Proof of delivery
Win the “it never arrived” dispute before it starts.
Most disputes on delivered goods come down to one question: can you prove it got there? Squirrel keeps that proof with the payment from the day it's made.
- 1
Record the delivery
The day, who signed and the ticket number, on the invoice: from your panel, the file you upload or the API.
- 2
Your customer pays by card
The delivery goes with the payment, in the fields the card networks read when a payment is disputed.
- 3
If they say it never arrived
The answer cites the day, the signature and the ticket. Squirrel shows your proof on file and your chance to win.
Nothing slips
Every deadline in view.
Told right away
An email to your owners and admins when a dispute arrives, and another 3 days before its deadline.
Deadlines first
Disputes waiting for your answer sit at the top of your home screen, the nearest deadline first.
The decision, too
Won, lost or accepted: you hear it, and the dispute keeps its whole story.
A photo of the delivery
Attach the signed ticket or the goods at the door to strengthen an answer.
Let the small ones go
Not worth the fight? Say so in one click, and the reminders stop.
In your systems
dispute.created and dispute.closed events on your webhook, and the disputes in the API.
What is a dispute, or chargeback?
How long do we have to answer?
What proof wins a "never received" dispute?
Do bank payments (ACH) have disputes?
Ready when your next invoice is.
Apply in about 10 minutes. Your answers save as you go, and you see your rates before you submit.